Optimal 3PL Shipping Solution for Villeroy & Boch: Efficient Outsourcing Boosts Customer Satisfaction
Villeroy & Boch AG, a renowned German ceramics manufacturer that distributes high-quality bathroom and wellness products worldwide, has implemented an intelligent shipping solution by outsourcing transport and route planning to the logistics service provider Dachser. This measure relieves the internal logistics team and ensures that goods reach customers faster.
The Challenge: Efficient Transport and Fast Delivery
Until now, Villeroy & Boch managed the entire route planning and truck scheduling internally and only contracted Dachser as a freight forwarder. To improve customer service and shorten delivery times, the company decided to take advantage of additional logistics services from Dachser. With the new approach, customer orders are now processed and delivered significantly faster.
The Solution: Outsourcing Transport and Route Planning to Dachser
The new process model transfers part of the transport and route planning responsibilities to Dachser. After picking, shipments are immediately brought to the logistics center in Überherrn, where Dachser independently organizes the delivery routes. This not only enables optimized truck utilization but also allows the leveraging of synergies with other customers, further increasing efficiency.
The Process: Seamless Integration into SAP
The integration of the new shipping solution into SAP runs smoothly: forklift operators register trucks, triggering the automatic creation of a handling unit labeled “Truck” in the system. During loading, the driver confirms each pallet via scanner, and the corresponding status updates are recorded in the handling unit. Once the truck is fully loaded, the handling unit is marked as “complete.” This acts as a trigger for the automatic transmission of actual data to Dachser via EDI and the generation of accompanying documents, including the loading list. Based on these transports, freight cost documents are finally created, serving as the billing basis with Dachser.
Conclusion: Increased Efficiency and Enhanced Customer Satisfaction
Thanks to the new 3PL shipping solution, Villeroy & Boch has significantly reduced complexity at its logistics center in Losheim and increased capacity. Outsourcing transport and route planning has allowed the company to leverage the synergy effects of an international logistics provider, saving both time and costs. The real winners of this development are Villeroy & Boch’s customers, who now receive their orders much faster than before. This smart transport solution was made possible by SAP and logistics consulting from amotIQ solutions, which contributed extensive expertise in integrating external service providers. This ensures not only customer satisfaction but also sustainably enhances it.
