amotIQ solutions delivers seamless logistics processes
The Challenge: Increasing Efficiency in Spare Parts Shipping
Hermle AG, a leading manufacturer of precision machines, faced the challenge of optimizing its spare parts shipping process to meet growing demands for efficiency and accuracy. Approximately 80% of spare parts were shipped via the express service provider TNT. However, the existing process was labor-intensive and prone to errors: shipping documents were created manually and partially printed using dot matrix printers. There was no system-based integration with SAP, which limited both the smooth handling and transparency of logistics operations.
Hermle AG needed an experienced partner capable of thoroughly analyzing their requirements and developing a tailored solution. amotIQ solutions brought in-depth expertise in integrating complex logistics processes and SAP systems to the table.
The Objectives: Automation and Error Reduction
Hermle AG aimed to implement a fully automated, transparent shipping solution that would minimize manual input and eliminate common sources of error. In addition to boosting efficiency, the focus was on ensuring seamless communication between SAP and TNT, automating the generation of all shipping documents in TNT format, and integrating real-time tracking updates into the system.
The Solution: Custom SAP Integration with TNT
amotIQ solutions implemented a comprehensive solution that fully automated Hermle AG’s spare parts shipping process. As part of the project, transport processing and Handling Unit (HU) management were introduced in SAP, enabling all package data to be captured and seamlessly transmitted to TNT. Shipping documents and TNT labels are now generated directly within SAP, while status updates from TNT are processed in real time and automatically reflected in the system.
All communication with TNT runs through an XI server, which acts as a central interface to ensure continuous and reliable data exchange between SAP and the logistics provider.
Implementation: Close Collaboration and Precise Integration
The project was carried out in close cooperation with Hermle’s internal teams. Within just six months, all of Hermle AG’s requirements were fully implemented. Key milestones included establishing IDOC communication, implementing the transport document to reflect freight-forwarding requirements, and introducing HU management. The new HU process allows packages to contain multiple deliveries — a feature specifically developed to support TNT’s shipping processes.
Thanks to close collaboration and regular coordination, amotIQ solutions was able to respond quickly to challenges and successfully complete the project on time and within budget.
Results: Sustainable Efficiency Gains and Process Reliability
The implementation of the new solution led to significant efficiency gains and increased process reliability for Hermle AG. The entire shipping process is now faster, more transparent, and largely automated. Manual tasks have been greatly reduced, error rates minimized, and communication with TNT significantly improved.
Automation and real-time feedback ensure that all shipping information is fully available within the SAP system, allowing staff to monitor the shipping process accurately and efficiently.
Outlook: Long-Term Value for Hermle
Following the successful implementation of the parcel service integration, Hermle AG plans to further expand its collaboration with amotIQ solutions. Additional logistics processes are set to be automated, and the existing solution will be continuously enhanced to meet the evolving needs of a modern manufacturing company.
Conclusion: amotIQ solutions as a Trusted Partner for Logistics Automation
Through its collaboration with amotIQ solutions, Hermle AG implemented a robust and flexible shipping solution that meets the highest standards for both efficiency and accuracy. With its extensive expertise and targeted support, amotIQ solutions delivered a solution that provides added value beyond spare parts logistics — laying the foundation for a sustainable and successful logistics strategy at Hermle AG.
